Imagine you are shopping for a new car. What are some customer service metrics that the auto

Question:

Imagine you are shopping for a new car. What are some customer service metrics that the auto dealer should be using to evaluate its performance? Based on your experience with buying a car, did you see evidence that these metrics were being used? How or how not?

Dealer
A dealer in the securities market is an individual or firm who stands ready and willing to buy a security for its own account (at its bid price) or sell from its own account (at its ask price). A dealer seeks to profit from the spread between the...

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