In Problem 5-8, the head of the Faculty of Management at Poly is considering the addition of a second adviser in the advising office to serve students waiting to have their schedules approved. This new adviser could serve the same number of students per hour as the present adviser. Determine L, L_q, W, and W_q for this altered advising system. As a student, would you recommend adding the adviser?

Problem 5-8

During registration at Poly every quarter, students in the Faculty of Management must have their courses approved by the departmental adviser. It takes the adviser an average of five minutes (exponentially distributed) to approve each schedule, and students arrive at the adviser’s office at the rate of 10 per hour (Poisson distributed). Compute L, L_q , W, W_q , and ρ. What do you think about this system? How would you change it?