The credit card issuing process at Atlanta Bank’s VISA program consists of 10 steps performed in series by different bank employees. The average reliability of each employee is 98%. Use Figure 17.2 in the text to help manager Yusen Xia find the overall reliability of the credit card issuing process.

Figure 17.2

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(percent) of the system Reliability 100 80 60 40 20 0 100 n=300 n = 400 n=100 n=200 n = 50 n=1 n=10 99 98 97 Average reliability of each component (percent) 96