Question: The local Canada Post office has four stations for service. Customers line up in single file for service on a FIFO basis. The mean arrival

The local Canada Post office has four stations for service. Customers line up in single file for service on a FIFO basis. The mean arrival rate is 40 per hour, Poisson distributed, and the mean service time per server is five minutes, exponentially distributed. Compute the operating characteristics for this operation. Does the operation appear to be satisfactory in terms of:

(a) postal workers’ (servers’) idle time;

(b) customer waiting time and/or the number waiting for service; and

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40hr 12hr s 4 s 48 P 0 0021 1 P 0 0979 a Idle time 1 0833 0176 thus the pos... View full answer

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