What is a customer contact point? Should firms try to minimize these?

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Operations Management A Supply Chain Process Approach

ISBN: 978-1483383064

1st edition

Authors: Joel D. Wisner

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Question Posted: Apr 27, 2018 03:01 AM

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What is a customer contact point? Should firms try to minimize these?

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When customers interact with company employees both intentionally and unintentionally these are ...View the full answer

Operations Management A Supply Chain Process Approach

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