What is electronic service quality (e-SQ)? What four gaps can form between a consumer and an electronic-service
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What is electronic service quality (e-SQ)? What four gaps can form between a consumer and an electronic-service provider?
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Muhammad Umair
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Related Book For
Operations Management Managing Global Supply Chains
ISBN: 978-1506302935
1st edition
Authors: Ray R. Venkataraman, Jeffrey K. Pinto
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