Why do you think Papa Johns TQM efforts were failing prior to the changes being made? a)

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Why do you think Papa John’s TQM efforts were failing prior to the changes being made? 

a) Looking at TQM as a short-term financial investment

b) Over-or under-reliance on statistical process control methods

c) Lack of top management support and commitment

d) A “let the workers do it” mentality

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