You are waiting in the Buffalo International Airport to take a JetBlue Flight (JetBlue Airways Corporation, Long

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You are waiting in the Buffalo International Airport to take a JetBlue Flight (JetBlue Airways Corporation, Long Island City, NY) to New York City. Your JetBlue aircraft that was expected to arrive at 8 am has been delayed (effect) by 2 hours. Identify the possible causes for the aircraft delay using a cause-and-effect (Fishbone) diagram.

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Operations Management Managing Global Supply Chains

ISBN: 978-1506302935

1st edition

Authors: Ray R. Venkataraman, Jeffrey K. Pinto

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