After graduating from business school, Sabrita received a job offer from a large accounting firm to work as a junior accountant. She was ranked in the top 10 of her class and could not have been happier.

During the first six months, however, Sabrita began to reconsider her decision to join a large firm. This is how she described her job: Every day her supervisor brought several files for her to audit. He told her what order to do them in and how to plan her workday. At the end of the day, the supervisor would return to pick up the completed files. The supervisor collected the files from several other junior accountants and put them all together and completed the audit himself. The supervisor would then meet the client to review and discuss the audit. Sabrita did not ever meet the client, and her supervisor never talked about his meeting or the final report.

Sabrita felt very discouraged and wanted to quit. She was even beginning to reconsider her choice of accounting as a career.

Describe the job characteristics and critical psychological states of Sabrita’s job. According to the Job Characteristics Model, how motivated is Sabrita? What does the Job Characteristics Model predict about the way her job is designed and its effect on her job attitudes and behaviours?