7.7 Exercise In our library case study, the project manager who is overseeing the creation of the new community library has gathered requirements, but the stakeholders differ on what is needed (or not needed) and on what they would like to see in the new library. How might the project manager work to resolve these competing requirements?

Stakeholder(s) Requirement(s)

1. City Council member A small coffee shop included in the library so people can meet and talk and have a drink/

snack.

2. Librarian No food or drink should be allowed or encouraged in the library. Spills damage books and technology, and costs more for cleaning every night.

3. Library staff A small kitchen/break room where staff could refrigerate and heat lunches to decrease the need to go out for lunch which is costly and takes time. Also beneficial to patrons;

sometimes a parent wants to heat their baby’s food for story time without leaving the library.

4. Librarian Against a kitchen because of additional mess and cleaning costs. She thinks the staff can simply bring cold sandwiches if they want to bring their lunch. Many employees only work part time so don’t take a lunch break.

5. Mayor Wants everyone who uses the library to login to the system and provide their demographic info (name, address, phone, email). They think this data will be useful for increasing voter registration and participation.

6. Citizens group advocating for online privacy Does not want the library to collect demographic information. They want people to be able to use the library without providing private information. They think the mayor is trying to build a database for campaigning.

7. IT Security Consultant For security, the least amount of information needed should be collected. The system should also require users to view a short security video before they are allowed to use the system.

8. Librarian Some patron information is needed. If a patron checks out a book, and does not return it, reminders need to be sent and possibly late fees need to be charged.