You have heard recently that the client calls your progress reports the “Code of Hammurabi” because they seem to be written in hieroglyphics and are completely indecipherable to all but an antiquities scholar. This situation could have been avoided by—

a. Informing the client at the start of the project about the types of reports they will receive

b. Using risk management techniques to identify client issues

c. Hiring an expert report writer to prepare standard reports

d. Engaging in communications planning