Assume that you are the owner of a small bicycle sales and repair shop serving hundreds of
Question:
Assume that you are the owner of a small bicycle sales and repair shop serving hundreds of customers in your area. Identify the kinds of customer information you would like your firm's CRM system to capture. How might this information be used to provide better service or increase revenue? Identify where or how you might capture this data.
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The CRM system could capture Inventory Number of sales Registr...View the full answer
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Related Book For 
Principles of Information Systems
ISBN: 978-1305971776
13th edition
Authors: Ralph Stair, George Reynolds
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