Stress that by hackers posing as friendly help-desk associates or repair techs, they have an easy inroad into servers and systems even if they resolve a user’s issue.

Critique the scenario where hackers can work inside an organization and even at a help desk using this method to gain systems access where they would otherwise be denied entry. This is true even if their background check comes up clean.

Distinguish the fact that attempts to gain access like this are often subtle and go unnoticed until it is too late.