Question: 1.8. Using the same five situations you chose for Question 7, comment on the user friendliness of the equipment, the mental and physical effort required,

1.8. Using the same five situations you chose for Question 7, comment on the user friendliness of the equipment, the mental and physical effort required, the time involved, and any negative sensory experiences. Are there any perceived risks for customers who use these self-service options? What recommendations for improvements would you offer to management?

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