Question: Q4.1. During a JAD (Joint Application Development) session, two participants get into a heated discussion about the true business problem. As the facilitator you feel

Q4.1. During a JAD (Joint Application Development) session, two participants get into a heated discussion about the true business problem. As the facilitator you feel that things are getting out of control. Which facilitator tool best helps you to deal with this?

(a) The parking lot

(b) Setting of objectives

(c) Taking a break

(d) Establishing the ground rules

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