2. Record your responses for this exercise on a worksheet similar to the one on page 218.

a. Select any process that takes place within a health services organization.

Write that process in the center column, column A.

b. Identify who (person, group, department, stakeholder) influences the process in column B.

c. Identify who is influenced by the process in column C.

d. Extend your response one more time. Identify who influences the items in column B. Write your response in column D.

e. Identify who is influenced by the items in column C. Write your response in column E.

f. Describe one or two unintended consequences to a change in the process identified in column A.

D B A C E Who influences items in Column B Who influences the process The process Who is influenced by the process Who is influenced by items in Column C