Question: 4. We have identified three action-oriented analyses (Sect. 12.3.4 (d)): (a) Determine to which management area the action belongs (plan/execute/ control). This influences factors such

4. We have identified three action-oriented analyses (Sect. 12.3.4 (d)):

(a) Determine to which management area the action belongs (plan/execute/ control). This influences factors such as the action time window, the vocabulary of the procedure or specification, and the category of worker addressed.

(b) Identify significant actions to be the focus of business process manage- ment. This pinpoints areas for creating procedures and standards for pro- cess execution and quality related to the significant actions.

(c) Note which actions occur in several functionalities. The corresponding processes will require coordination between organizational units or sub-units. Can you suggest other analyses that could be carried out on an ensemble of process descriptors? For example, could a specific performance feedback mechanism or report framework be associated with each action verb or a group of operationally similar action verbs? Or does each group have similar operational performance measures?

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