Question: 9. A customized process is defined as a process, which has been designed to meet the specific needs of the enterprise; or a general process

9. A customized process is defined as a process, which has been designed to meet the specific needs of the enterprise; or a general process which has been modified for the same purpose. Discuss the generality or specificity of the Telesales process (Fig. 8.1) or the Shop Floor Order process (Fig. 8.2).

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