Question: It is possible to be too customer-focused. When we are, (a) we deliver quality to the customer, but dont pay enough attention to the bottom

It is possible to be too customer-focused. When we are,

(a) we deliver quality to the customer, but don’t pay enough attention to the bottom line.

(b) we take care of the customers, but ignore vendors.

(c) we take care of the customers, but don’t improve our own processes.

(d) we take care of the customers, but ignore our own workers.

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