Question: Quality management (a) can only be implemented through an intensive, structured program. (b) can be implemented incrementally, or though an intensive program, but a good

Quality management

(a) can only be implemented through an intensive, structured program.

(b) can be implemented incrementally, or though an intensive program, but a good plan is essential.

(c) will be beneficial, even if done without strategic planning.

(d) should be entirely guided by outside consultants, because their expertise produces better results than ideas from executives and managers.

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