Question: Which tool is best for finding multiple causes of a single defect? (a) The Ishikawa diagram (b) The Pareto chart (c) The process flow diagram

Which tool is best for finding multiple causes of a single defect?

(a) The Ishikawa diagram

(b) The Pareto chart

(c) The process flow diagram

(d) The control chart 64 You are implementing a TQM program. You can choose where to start and what to do first. Historically, the most commonly used order was

(a) customer delight, internal improvements, work with vendors.

(b) internal improvements, customer delight, work with vendors.

(c) internal improvements, work with vendors, customer delight.

(d) work with vendors, internal improvements, customer delight.

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