1. Because continuous improvement is very difficult, the emphasis in the balanced scorecard tends to be on...
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Question:
1. Because continuous improvement is very difficult, the emphasis in the balanced scorecard tends to be on meeting preset standards.
True
False
2. A balanced scorecard should not contain any performance measures concerning customer satisfaction since the extent to which customers are satisfied is beyond the control of any manager in the company.
True
False
Related Book For
Cost Management Accounting and Control
ISBN: 978-0324559675
6th Edition
Authors: Don R. Hansen, Maryanne M. Mowen, Liming Guan
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