1. What best describes a company's quality in relationship to customer service?

2. Quality Control (QC) is referred to as an inspection process. How would you describe the QC process that you will be implementing at your company?

3. There are two types of inspection: 100% inspection and sampling. What are the requirements for both of these inspection types? When would you use them? Please provide an aircraft example of 100% inspection.

4. What is the main difference between QC and Quality Assurance (QA)? Briefly explain what QA focuses on.

5. How important is ISO 9000 to most companies engaged in the government, industrial, and international market? Explain the two concepts of ISO 9000. Most companies are certified or becoming certified under ISO 9001: 2008 or for aviation companies AS 9000.

6. Why must the logistics manager understand the concept of total quality management or continuous improvement?

7. How would you describe the following costs of quality to your subordinates: prevention, appraisal, internal failure costs, and externals failure costs? Analyze what quality costs is always a part of doing business.

8. What are the three customer service elements and describe each?

9. What are the balanced scorecard concepts and why is it essential for the professional logistics manager?

Answer rating: 100% (QA)

Advanced Professional Logistics 1 The quality of customer service in a company is considered the main differentiator between bad good and indifferent corporations If the customer service quality is go... View the full answer