1. A process begins: Task A‟ involves a test and the outcome involves either a pass or fail. If there is a pass „Task B‟ is performed; if there is a fail „Task C‟ must be performed. „Task C‟ also includes a test. If the test passes then the process returns to „Task B‟ otherwise (if the test fails) then „Task D‟ must be performed. „Task D‟ also includes a test. If the test passes then the process returns to „Task C‟ otherwise (if the test fails) the process terminates. After „Task B‟ the process is successfully finished. Draw the process using correct BPMN in the space provided.
2. Imagine you are an executive at a large retail bank. You have completed a re-engineering project last year and moved 20% of your processes into a new IT system. However, despite the business processes working very efficiency your company hasn‟t achieved the improvement in financial performance that management had hoped. What most likely went wrong? What would you do next?
3. The Process and Enterprise Maturity Model was introduced in „The Process Audit‟ (Hammer 2007). The model includes 5 process enablers. Introduce each process enabler and briefly explain each one in a single sentence.
4. The Process and Enterprise Maturity Model was introduced in „The Process Audit‟ (Hammer 2007). (a) What is the purpose of the model? (b) Give two examples when you would consider using it in a process enterprise.
5. Miers (2006) introduced a methodology to manage business processes. (a) Briefly explain the approach. (b) Identify the philosophy behind it. (Hint: I am only interested in the 4 major phases of the management methodology, not the detailed feedback phases.)
6. In Meirs (2006) creating a center of excellence to guide business process management is proposed. (a) What would be the role of the center of excellence? (b) How would it help business process management?
7. In De Jong (2006) workflow systems are described as a bridge between the two components of an organization: the real world and the virtual world. (a) What are the real world and the virtual world? (b) How is the relationship between the two changing over time as workflows become more digitally driven?
8. One of the rules in Champy (2006) is “Regularly inspect the workplaces of your global operations”. (a) Why is this important? (b) Can you give an example of a company that failed to do this and had to deal with the repercussions?