A regional manager for a large department store compares customer satisfaction ratings (1, 2, 3 or stars)
Question:
A regional manager for a large department store compares customer satisfaction ratings (1, 2, 3 or stars) at three stores, A, B, and C. The accompanying tables show data from 50 customers. Develop a contingency table for these data. What conclusions can be drawn about the store location and customer satisfaction?
Develop a contingency table for these data.
What conclusions can be drawn about the store location and customer satisfaction.?
a. Store B received about 21% of the 3-star ratings while surveying 40% of the customers. Store B seems to have higher customer satisfaction than the other 2 stores.
b. Store C received about 75% of the 4-star ratings while surveying 30% of the customers. Store C seems to have higher customer satisfaction than the other 2 stores.
c. Store A received about 21% of the 3-star ratings while surveying 40% of the customers. Store A seems to have higher customer satisfaction than the other 2 stores.
d. Store A received about 75% of the 4-star ratings while surveying 30% of the customers. Store A seems to have higher customer satisfaction than the other 2 stores.
Intermediate Microeconomics and Its Application
ISBN: 978-0324599107
11th edition
Authors: walter nicholson, christopher snyder