Compare one manufacturing and one service driven company through creating visual representations of how the product or service is created and delivered, accompanied by a written summary.

Selected Companies: United Technologies Corporation (manufacture) and Microsoft (service), a foundation of operations in both manufacturing and service environments is vital in order to drive inefficiencies and examine ways to achieve greater supply chain integration with suppliers and customers.

Select two companies of interest, one manufacturing company and one Service Company. Provide a brief summary of each company including compelling evidence illustrating the company is either a manufacturing or a service company. Avoid selecting a company that could be arguably both. Create a manufacturing process map. Explain the elements of infrastructure for the manufacturing company using flow charts and be sure to provide a key. Cite three to five sources to support your process map. Service Research the service process for the selected company. Create a service process map. Explain the elements of infrastructure for the service company using flow charts and be sure to provide a key. Cite three to five sources to support your process map. Summary describe the differences and similarities between manufacturing and service environments. For each company, identify if customer-introduced variability is available. If not, how would you implement flexibility for customer-introduced variability? How will a deep understanding of both manufacturing and service environments help you in your future or current career? Provide an example.

Answer rating: 100% (QA)

Business process mapping BPM is the strategic analysis of operations and activities and involves developing graphical representation of the process flow of different areas of an organization Business ... View the full answer