Create a support model that describes a quality assurance process for ongoing training, problem reporting, tracking, escalation, and resolution once your selected project is complete and the technology solution is transitioned to operations support. the model, using shapes, descriptions, and directional lines, will visually describe a quality assurance process for ongoing training, new users access request, problem reporting, tracking, escalation, and resolution/completion. the model will include a description of the end user and support staff roles, and the expected service level of ongoing support.