Dealing effectively and ethically with angry customers based on your practice with ethical approaches in the learning activity and the previously practiced CSR skills, address this customer service interaction. You are joining a situation in progress: Based on your CSR skills checklist and your reading concerning listening skills, point out the problems with the CSR’s interaction with the customer. After reviewing and practicing with the ethical approaches in the learning activities, which ethical approach did the CSR take? What ethical approach do you think the CSR should have taken based on the CSR skills you have practiced? Explain. How a changed ethical approach might have affected a different outcome than what transpired? What could the CSR have done to resolve this situation? What options for resolution of the problem might there be? Explain your resolution in detail.

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Introduction Customer Care is a very important department in any company because it determines how the clients and customers of the company will be tr... View the full answer