Effective communication is critical for effective management. Briefly, explain the concept of active listening as discussed in
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Effective communication is critical for effective management. Briefly, explain the concept of active listening as discussed in the Rogers and Farson article, and, defensive communication as discussed in the Gibson article.
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Managing Information Technology
ISBN: 978-0132146326
7th Edition
Authors: Carol Brown, Daniel DeHayes, Jeffrey Hoffer, Wainright Marti
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