Explain the ways in which mass customization can be applied to service firms.

Is it appropriate to teach management in a business school? Does teaching management from a textbook assume that the manager's job is analyzable and, therefore, that formal training rather than experience is most important?

Do you believe that technology will eventually enable high-level managers to do their job with little face-to-face communication?

Find examples of 2 companies that are using approaches to busting bureaucracy. Explain the techniques that these companies are applying.

Do you believe that a no-growth philosophy of management should be taught in business schools?