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With a CSF of quality, it would seem that effectiveness would be the dominant KPI, but efficiency in online transactional processing could also play a key role in helping to deliver the customized clothing both better and faster! Is this along the lines?

If so, it makes sense; but thinking of ways that improving efficiency could disrupt best practices in my market may require more extensive research to get an insight as to what IT the industry is already using in their online sales cycle. I am not naturally inclined in IT, but I am committed to gaining an understanding of the subject matter to incorporate in my own entrepreneurial endeavors. "How will you measure quality?." Understanding what IT can do and what it cannot is essential.

So when considering your projects and organizations think about the details. What specifically are you asking the IT to do? Where will you capture the needed data?

Answer rating: 100% (QA)

Quality metrics are often an objective and verifiable ... View the full answer