Look at the data given below about “Wait Time”

Data (minutes)

40

32

35

22

15

37

15

32

18

38

31

25

36

25

18

10

35

50

8

35

30

27

24

18

13

12

27

29

32

35

1. Calculate the Mena Median and Mode of the data

2. What is this information telling you?

3. Calculate the Standard Deviation

4. Create a histogram for the data

5. What is the histogram telling you?

1. Create a Control Chart with the data.

2. Interpret the information on the chart

3. Is the process in statistical control?

4. Is there sufficient discrimination on the range chart?

1. Determine process capability

2. Use the Z score to determine the percentage of patients who are outside the quality target of 15 minutes or less.

3. Use diagrams with your answers

4. For your project, use a Five Why analysis to get to the root cause of the problem

5. Outline how would you use data to verity the root cause of the problem?