Multiple Choice Questions: 1) Which of the following internal business perspective key performance indicators (KPIs) is commonly
Question:
Multiple Choice Questions:
1) Which of the following internal business perspective key performance indicators (KPIs) is commonly used to assess the innovation process?
A) Number of new products developed
B) Number of warranty claims
C) Employee turnover rate
D) Rate of on-time deliveries
2) Which of the following perspectives of the balanced scorecard focuses on revenue growth and productivity?
A) Financial perspective
B) Customer perspective
C) Internal business perspective
D) Learning and growth perspective
3) Sales revenue growth, gross margin growth, and return on investment are the key performance indicators (KPIs) for the:
A) Financial perspective.
B) Customer perspective.
C) Internal business perspective.
D) Learning and growth perspective.
4) Increased number of repeat customers and increased rate of on-time deliveries are the indicators of:
A) Product quality.
B) Market share.
C) Customer satisfaction.
D) Skills and knowledge of the employees.
5) Which of the following affects the company's ability to make on-time deliveries?
A) Return on investment
B) Product's price
C) Warranty claims
D) Production cycle time