Question: Our case study notes that the Performance and Service Team (PSI) used a variety of solutions improvements in efficiency and quality. First, identify the cultural

Our case study notes that the Performance and Service Team (PSI) used a variety of “solutions” improvements in efficiency and quality. First, identify the cultural goal that Cosgrove identifies for the Cleveland clinic. Next, discuss the relationship of this goal to the organization’s actions. Then, identify the 4 strategies identified in the case study; define each of them.

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