Suppose your team of consultants has been hired by the leadership at wilmington university. wilmu is considering adopting a new CRM solution to streamline their interactions and drive more engagement with students (prospective, current), alumni, and staff.

Evaluate available solutions in the marketplace and document/answer the below items:

1. Identify 2 top business outcomes you expect to achieve upon execution on your plan.

2. What vendors you evaluated, their pros and cons

3. Which one you recommend and why

4. A clear, well-rounded plan for implementation and roll-out.

5. Include items to consider like training for (say) help-desk employees, timing of deployment (summer v/s fall), etc,

6. What existing systems/services need to be integrated to this new CRM system?

7. What is your recommended implementation model (plunge, parallel etc.)

8. Use a couple of current processes to illustrate/explain how and what adopting this new CRM solution (process/technology) will change. assumptions you can make:

1. There isn’t a CRM solution deployed or used currently.

2. A decision has been made to buy (or lease) the technology (not build a new solution in-house) 3. Wilmu has unlimited financial resources to support and execute on your recommendations (but costs should be a factor when you evaluate solutions)

Answer rating: 100% (QA)

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