The accounts receivable department has documented the following defects over a 30-day period: Category Frequency Invoice amount
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Question:
The accounts receivable department has documented the following defects over a 30-day period:
Category | Frequency |
Invoice amount does not agree with the check amount | 108 |
Invoice not on record (not found) | 24 |
No formal invoice issued | 18 |
Check (payment) not received on time | 30 |
Check not signed | 8 |
Invoice number and invoice referenced do not agree | 12 |
What techniques would you use and what conclusions can you draw about defects in the accounts receivable department?
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