Question: This case takes a horizontal slice through a number of coexistent issues. As a result, the challenge is knowing where to start just as

This case takes a “horizontal” slice through a number of coexistent issues. As a result, the challenge is “knowing where to start” – just as it is in real organizations – and this requires detective work.

What went wrong with the tufs investment and what can be done to prevent these problems in the future?

What does northern need to do to realize the benefits that were projected for tufs?

How can they measure these benefits?

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