Write a brief note on a company “Rack space organization” which offers exceptional customer service. Evaluate this company’s customer service success and determine what customer service policies have had an impact on their performance.

Write a paper in which you address the following:

• What is the background of the company? Its history Mission statement

• What are the customer service policies like? Is the focus placed on customer needs?

• What is the relationship between employee empowerment and accountability? How does this affect employee morale?

• What communication strategies are used to develop good customer relations and rapport?

• What is the complaint resolutions process?

• Illustrate an effective complaint resolution technique used by the company. Why is this technique effective?