Write a brief note on a company Rack space organization which offers exceptional customer service. Evaluate this
Question:
Write a brief note on a company “Rack space organization” which offers exceptional customer service. Evaluate this company’s customer service success and determine what customer service policies have had an impact on their performance.
Write a paper in which you address the following:
• What is the background of the company? Its history Mission statement
• What are the customer service policies like? Is the focus placed on customer needs?
• What is the relationship between employee empowerment and accountability? How does this affect employee morale?
• What communication strategies are used to develop good customer relations and rapport?
• What is the complaint resolutions process?
• Illustrate an effective complaint resolution technique used by the company. Why is this technique effective?
Modern Advanced Accounting in Canada
ISBN: 978-1259087554
7th edition
Authors: Hilton Murray, Herauf Darrell