1. Discuss the emergence of the supply chain management concept.
2. Discuss how the logistics function contributes to the supply chain management
3. processes established in the SCOR and GSCF models.
4. Briefly, discuss the four key enablers of supply chain management implementation.
5. Discuss how customer power has impacted on supply chain.
6. Discuss the strategic and tactical considerations that can drive a company to use the
7. services of a 3PL.
8. Explain why supply chain integration is so difficult in global supply chains
9. Discuss the relationship among demand management, order management, and customer service.
10. Explain the importance of establishing clear customer service objectives for an organisation.
11. Discuss the causes of order cycle variability and the consequences of order cycle variability.
12. Discuss how characteristics such as substitutability and product lifecycle stage influence the development of customer service goals and objectives.
13. Discuss the three elements of the dependability dimension of customer service.
14. Explain service recovery and how it is relevant to logistics.