Question: The board of a major credit card company requires that the mean wait time for customers when they call customer service is at most 3
The board of a major credit card company requires that the mean wait time for customers when they call customer service is at most
minutes. To make sure that the mean wait time is not exceeding the requirement, an assistant manager tracks the wait times of
randomly selected calls. The mean wait time was calculated to be
minutes. Assuming the population standard deviation is
minutes, is there sufficient evidence to say that the mean wait time for customers is longer than
minutes with a
level of confidence?
Step of : Draw a conclusion and interpret the decision.
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