Question: Insurance broker Lisa Quinones has a new client. The client has done a poor job of monitoring how well its risk management program has performed.

Insurance broker Lisa Quinones has a new client. The client has done a poor job of monitoring how well its risk management program has performed. Lisa suggested that as a first step, the client should determine how much was spent on loss control measures, insurance premiums, retained losses, and other risk management efforts. The total value of these expenditures can then be compared to comparable businesses in the same industry sector. The total value of these expenditures is called the

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