Question: ? ? ? ? ? ? ? ? ? ? ? ? ? ? b l a n k i s a n a p

??????????????blankisanapplicationofbehavioralsciencetoserviceencounters.Itmeansthat,whensomethingisgoingwrongforagroupofcustomers,itisbettertoturntheexperienceintoonestageversussegmentingtheexperiencessenseconsumersviewexperiencesaslastinglongerwhenbrokenintomultiplestages.
Multiple Choice
Trainto perceive
Minimize the issue
Combine the pain
Magnify the pressure
Shorten the session

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