Question: Microsoft evaluates outsourcing its customer support services. In October 2040, the following data is provided: In-House Costs: $8,000,000 Outsourcing Cost: $6,500,000 Requirements: Perform relevant cost

Microsoft evaluates outsourcing its customer support services. In October 2040, the following data is provided:

  • In-House Costs: $8,000,000
  • Outsourcing Cost: $6,500,000

Requirements:

  • Perform relevant cost analysis for the outsourcing decision.
  • Calculate the net savings from outsourcing.
  • Prepare a recommendation report.
  • Discuss non-financial factors affecting the decision.

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