${?}_{{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_o\text{c}\text{c}\text{u}\text{r}\text{s}\text{w}\text{h}\text{e}\text{n}\text{a}\text{s}\text{e}\text{r}\text{v}\text{i}\text{c}\text{e}\text{f}\text{i}\text{r}\text{m}\text{d}\text{e}\text{v}\text{e}\text{l}\text{o}\text{p}\text{s}anadvertising\text{c}\text{a}\text{m}\text{p}\text{a}\text{i}\text{g}\text{n}\text{w}\text{i}\text{t}\text{h}\text{o}\text{u}\text{t}\text{i}\text{n}\text{p}\text{u}\text{t}\text{f}\text{r}\text{o}\text{m}\text{o}\text{p}\text{e}\text{r}\text{a}\text{t}\text{i}\text{o}\text{n}\text{s}\text{a}\text{n}\text{d}\text{c}\text{o}\text{n}\text{t}\text{a}\text{c}\text{t}\text{p}\text{e}\text{r}\text{s}\text{o}\text{n}\text{n}\text{e}\text{l}\text{a}\text{r}\text{e}\text{n}\text{o}\text{t}\text{a}\text{b}\text{l}\text{e}to\text{d}\text{e}\text{l}\text{i}\text{v}\text{e}\text{r}\text{s}\text{e}\text{r}\text{v}\text{i}\text{c}\text{e}\text{t}\text{h}\text{a}\text{t}\text{m}\text{a}\text{t}\text{c}\text{h}\text{e}\text{s}\text{t}\text{h}\text{e}\text{i}\text{m}\text{a}\text{g}\text{e}\text{p}\text{o}\text{r}\text{t}\text{r}\text{a}\text{y}\text{e}\text{d}in\text{t}\text{h}\text{e}advertising.}$

Group $of$ answer choices

Over$-$promising $in$ advertising and personal selling

Inadequate customer communication

Differences $in$ policies and procedures across distribution units

Inadequate horizontal communication

Inadequate management $of$ service promises