$0$:$019$

Question $4(2$ points$)$

Which of the following best describes intangibility in services?

$$ a$)$ The inability of services to be stored or inventoried.

b$)$ The inability of the production and consumption of a service to be separated.

c$)$ The inability of services to be sensed by the five senses is the same as goods.

d$)$ The ability to provide customized services on a mass basis.