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Nuri works in customer service at a call center. At his performance appraisal, Nuri's manager, Kevin, offers this feedback on Nuri's performance over the past year: "You did a good job overall. Almost $95$ percent of your claims were processed within one week, which is on target, and we've had no customer complaints. Well done there. You do sometimes spend more time on the phone with customers than is strictly necessary. I know it can be hard to gracefully end conversations wikh some people, but this is an area that we can work on together. I am a bit concerned about how you spend your break periods. It almost seems like you are addicted to those mobile games. It would be healthier for you to go outside and get some fresh air sometimes."

In what way did Kevin fail to follow the guidelines for constructive feedback?

The feedback is unbalanced.

The improvement goals he set are unrealistic.

He did not protect Nuri's dignity.

He offered feedback that was not relevant to the job.

$56$

$1$ point

Holly is a software engineer who is interested in the self$-$driving car industry. She wants to know more about the skills she would need to develop to work on this technology and what the day$-$to$-$day work in the industry is like. She is considering contacting Imperial Motors, a company that is developing self$-$driving cars, and conducting a career research interview with someone there. Which of the following people would be the best interviewee for Holly?

a public relations representative

a human resources manager

an engineer working on self$-$driving cars

the vice president of the research and development division

$1$ point

A disadvantage of a structured interview is that

the possible answers are limited$.$

it's easy to get sidetracked and go off on tangents.

there is an opportunity to follow up with secondary questions on topics that turn out to be interesting to the interviewee.

it takes more training to conduct structured interviews than any other form of interview.