Question: 0 a) Detail the steps in a process mapping exercise. (6 marks) b) BatTen Limited produces 50-volt batteries. The specification for these batteries before leaving

0 a) Detail the steps in a process mapping exercise. (6 marks) b) BatTen Limited produces 50-volt batteries. The specification for these batteries before leaving the factory must be between 55 and 45 volts. In a sample of two hundred units inspected by the Quality Control technician, via an approved sampling strategy, yielded the following data: The average charge of batteries is 49 volts The standard deviation of the sample is 2.5 volts. Determine, via detailed calculations, if the process is capable? (6 marks) c) A telephone manufacturer inspects samples of 50 units for functionality at the end of their production process. The results of ten (10) samples are shown below. Sample Number discarded Q 1 R 16 T 9 U 4 V 8 9 W 7 7 Y 6 NO Analyse the data presented and determine which sample is out of control? (6 marks) d) Explain the concept of "supplier development" and illustrate the steps to follow in this process using an organization of your choice. (7 marks) (Total: 25 marks)

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