$1$:$09$:$43$

Question $61$

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JJ Transport service is in the businesses of transporting travellers from Johannesburg to Cape Town. If one of the buses is involved in an accident, Mr Donald is the one who is given the role of responding to media and any enquiries about the accident. Mr Donald plays the role of:

Negotiator

Monitor

Spokesperson

Conflict handler

Question $62$

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Choose the best words to fill in the blank:

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ usually consists of a relatively small group of executives who control the organisation and who take ultimate responsibility for executing the strategy.

Middle management

Low$-$line executive

Top management

First$-$line management

Question $63$

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Use the table below to answer the question that follows:

TABLE $1$: THE SKILLS NEEDED AT VARIOUS MANAGERIAL LEVELS

Type of skills

First line management

Middle management

Top management

Conceptual skills

$20\%$

$25\%$

C

Interpersonal skills

A

$40\%$

$45\%$

Technical skills

$50\%$

B

$10\%$

$($Adapted from Cronje, Du Toit & Motlatla, $2004)$

Choose the correct percentage represented by the letter C:

$10\%$

$15\%$

$20\%$

$45\%$

Question $64$

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Choose the correct word to fill in the blank:

includes aligning the organisational structure with the long$-$ and short$-$term plans and strategies of the organisation.

Controlling

Organising

Planning

Leading

Question $65$

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They display good technical skills and abilities They are responsible for the production of goods or services. Who are they?

Middle management

First$-$line management

Top management

Low$-$line executive