$11$

$00$:$14$:$47$

$6$

Solution $/$ Standards Gap

$2$

Example $/$

Example $/$ Delivery Gap

$4$

Solution $/$

Example $/$ Communication Gap

$5$

Communication Gap

Solution $/$ Delivery

Gap

Example $/$

Solution $/$

Knowledge Gap

$8$

Knowledge Gap

Match each of the options above to the items below.

The company offers a monthly family movie night for its residents. However, most residents are young singles$.$ They are not interested in family movie night.

The company offers lawn care services for tenants. Lawns are to be landscaped by Monday afternoon, but the employees tend to address all other matters first, and lawn care is never completed on time.

A resident contacts the company about a busted sink. The service rep has to get approval from the manager before ordering supplies and fixing the sink. A week later the sink is repaired.

The company offers its tenants a monetary incentive for any new tenants they bring in$.$ The company later announces that only the first five tenants to do so will receive any money.

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