Question: [ 1 1 / 0 7 , 1 0 : 5 5 ] L: Piet, a truck driver, is transporting an abnormally heavy load on

[11/07,10:55] L: Piet, a truck driver, is transporting an abnormally heavy load on a busy city motorway. He hears a strange noise coming
from the engine and immediately radios the vehicle control centre at the central depot to report the incident. This kind of
call is all in a days work for Simpiwe, the radio controller, who advises Piet to continue onto his final destination, only 20
km away. Simpiwe thinks the problem can be dealt with quickly and easily when the truck returns to the depot. As a
result, he does not alert the mechanics of the pending situation. There is a compounding problem though. Piet failed to
mention to Simpiwe that the red indicator had suddenly flashed on the dashboard. So, after a few splutters, the truck
grinds to a halt on the motorway at a tricky intersection, and because the articulated truck is so large, it blocks all four
access routes. It does not take long for the traffic to back up in all directions, frustrating commuters eager to get home.
Simpiwe errs by not giving Piet appropriate advice, but Piet is equally wrong for not having mentioned the important detail
of the indicator light. It is easy for this kind of miscommunication to happen. Had Piet told Simpiwe the whole story, the
situation may not have escalated into a full scale catastrophe that affected far more people than was necessary
[11/07,10:56] L: Qustion 2 "Simphiwe thinks the problem can be dealt with quickly and easily when the truck returns to the depot. As a
result, he does not alert the mechanics of the pending situation."
Critique this statement in the light of the assumptions made by Simphiwe.

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